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Customer satisfaction is our number 1 priority
QUESTIONS/ANSWERS
At FIT-SPARK, we do our best to process and ship your orders quickly. If you wish to change or cancel an order, please contact us as soon as possible.
To do this, you can:
- Write to us at fitsparkpro@gmail.com
- Or contact our customer service via the number indicated on the store. 01,48,21,94,03
If your order has not yet been shipped, we will do our best to make the changes or cancel it. However, if the order has already been shipped, you will still be able to refuse the package upon delivery or request a return in accordance with our return policy.
We remain at your disposal for any questions or further assistance.
FIT-SPARK
Once your order has been shipped, you will receive a confirmation email with a tracking link. With our dedicated app, you can track the status of your order in real time: from preparation to delivery. Simply click on the link in the email and log in to your customer area via the app.
In case of difficulty, our customer service is there to assist you. You can contact us by email: fitsparkpro@gmail.com or by phone at the number indicated on the store, we will be happy to help you
FIT-SPARK
Don't worry, sometimes there may be a slight delay before the order confirmation is sent. First, please check your inbox, as well as your spam or junk mail folder, as confirmation emails sometimes end up there.
Also, make sure that the email address and phone number you provided when ordering are correct. If you made a mistake when entering this information, it can sometimes delay receiving the confirmation.
If everything seems to be in order and you still haven't received your confirmation within 30 minutes of purchase, contact us so we can check the status of your order.
Our customer service is available Monday to Friday, 9am to 6pm. You can reach us by email at fitsparkpro@gmail.com We will respond to your request as soon as possible and make sure everything is taken care of for you.
We do our best to provide you with a smooth and enjoyable shopping experience. If you have any further questions, please feel free to contact us.
FIT-SPARK